Terms and Conditions
Certificate of vaccination
Dogs can only be accepted if they are in good health, although we are happy to dispense medication for ongoing or long-term medical conditions in accordance with our customers own veterinary instructions. It is a compulsory condition for our boarders to have an up-to-date vaccination covering against canine distemper virus, infectious canine hepatitis virus, parvo virus and leptospirosis. It is also compulsory to have an up- to- date vaccination against kennel cough. A valid certificate of vaccination that confirms the above vaccinations needs to accompany the dog when boarding. Annual boosters should be done as far in advance as possible, and do not lapse whilst being boarded (if in doubt please call). Vaccination certificates will be inspected at every visit and held for the duration of the stay. Owners must ensure that the vaccinations have had sufficient time to provide immunity before boarding, again if in doubt please ring us for advice. All paperwork must be signed by your vet.
All dogs should have been treated for fleas and wormed prior to boarding. Should any dog on arrival require treatment for internal or external parasites (Fleas, worms etc.) then there will be an additional charge levied.
Temperament
Any current or ongoing problems with the dog’s health or temperament must be notified to us at the time of booking. We reserve the right to refuse any dog that we consider having an unreliable temperament, or too ill at the time of boarding.
Should it be necessary at our discretion for a vet to be called for any existing health condition prior to boarding, all fees incurred are the responsibility of the owner. Veterinary bills incurred through unrelated or pre-existing conditions, diagnosed or not, will be the responsibility of the owner. Payment for these fees will be required on/before collection. We reserve the right to consult a vet at any time if we feel your pet(s) may be in any stress or trauma through illness, all costs will be passed to the owner. All dogs are left with “The Oaks Nurseries Kennels and Cattery” at the entire risk of the owner.
Fees and additional information
To maximise security and privacy for boarding guests, viewing is by appointment only. We operate a fire, flood and emergency policy to keep your pet safe and will talk through this on request. We do not use photographs of your dog online unless we have your written agreement.
Fees are charged per day including the day of arrival and day of departure. Only dogs from the same household can share a unit.
- Boarding 1 dog £25.00 per night
- Boarding 2 dogs £40.00 per night
- Boarding 3 dogs £50.00 per night
- Boarding 4 dogs – please enquire for a quote
- No more than four to a unit even from the same household.
Should a dog be collected before the booked departure date, the full occupancy fee will be charged. Payment is required in full upon collection. A non-refundable deposit of 25% of the total stay is required to secure the booking, this will be deducted from the final bill. If you cancel within 14 days of your arrival date the booking will be charged in full which you may be able to claim on your travel insurance.
Medication
We do not charge for administering basic oral or topical medication however these must be clearly labelled in containers stating the dog’s name, frequency and dosage. Requirements in full shown on the booking form. Dogs requiring injectable medication can be catered for as we have a pre-existing arrangement with a local veterinary practice that can administer these at a small service charge (see vet release form).
Whilst we are prepared to administer any necessary medication as prescribed by a vet and will do so with the greatest care, we cannot accept any liability for problems arising as a result of the medication given.
For all veterinary requirements we use a local practice that we use for our own pets. We can arrange if practical for your dog (see veterinary form) to see its own vet for a service charge if within a 10-mile radius. All cases that are beyond this radius will result in our local vet being used to reduce stress on the animal.
To enable “The Oaks Nurseries Kennels and Cattery” to pre-form its obligations as set out in this agreement, the customer agrees:
- To provide us with any information reasonably requested regarding the health and behaviour of their dog(s).
- To give permission to contact their vet for advice if your dog shows any sign of illness and for treatment to be carried out by “The Oaks Nurseries Kennels and Cattery” at the owner`s expense.
- To comply with all other requirements as set out in the terms and conditions.
Non collection
Any dogs not collected within 14 days of the date on which they are due to depart, and where communications with the owner have been unsuccessful, the dog will be re-homed at the discretion of “The Oaks Nurseries Kennels and Cattery” and costs will be passed on to the owner.
Food
Please let us know at the time of booking (see booking form) if you are providing your own food and treats or we can supply food at an additional charge and paid for at the end of the booking. We will endeavour to follow any usual feeding regime, so your pets stay with us does not upset them in any way. If they are on a prescription diet, then please make sure you bring enough with you for their stay. This applies to any medication that they require as well. Fresh water and clean bedding will be available throughout the day.
Activities
We provide activities as well as lots of love and cuddles throughout the day, and if your dog has a favourite toy, please bring it along! We also have bedding, but again, to keep your dog happy and more settled, we suggest you bring along their familiar bedding.
Toys and bedding are left at the owner’s risk as things may be used for chew toys when staff are with other boarders or overnight.
Bringing your dog to us
Dogs must be securely leashed when arriving and leaving our premises. Please ensure identification is securely attached to your dog’s collar.
Emergency contact information
In an emergency we will try to contact the emergency number provided by our customers so that person can participate in any decision to be made about your pet. If that person is unavailable, the management of “The Oaks Nurseries Kennels and Cattery” will make decisions in what it considers to be in the best interest for your pet, where possible in consultation with the dogs own veterinary surgeon. Where the dogs own veterinary surgeon cannot be contacted, we withhold the right to contact and seek advice from our own veterinary practice
Payment
We accept Cash (GBP) although BACS payments are preferred.
Hours of business
We are on site 24 hours a day but collection and drop off times are as follows unless agreed otherwise.
- Monday to Saturday:
- Pick ups between: 09:00 -11:00
- Drop offs between: 13:00 – 15:00
- Sunday: Closed (No Drop Offs Or Collections)
Drop Offs Or Collections Outside Of The Designated Times Will Incure A £12.50 Charge For Dogs.
Signed contract
We require a copy of this contract signed by every customer before boarding their pets. It is legal and binding in nature, so please read carefully and fully before signing. We also require the booking form and veterinary release forms to be completed and signed as part of this contract.
The Oaks Nurseries Kennels and Cattery 